Learning Programs
Ancora’s Wide Range of Learning and Development Programs
Choose from a selection of blended and experiential Learning and Development Programs
Ancora’s wide range of learning and development programs encompass blended and experiential learning in areas including team building, leadership skills, executive coaching, sales training, customer service training, communication, project management training and so much more. Ancora’s Learning and Development Programs cover:-
- Leadership Development
- Management Development
- Team Building and Team Development
- Individual Performance
- Change Management
- Coaching
- Sales
- Customer Service
- Communication
- Project Management
- Operational Management
- Innovation and Continuous Improvement
- Finance & Strategic Business Planning
- Recruitment and Retention
- Accredited Training
Leadership Skills and Leadership Development Training
Skills for Effective Leadership and Team Development
Whether you have personnel who are currently in a leadership position and need to upgrade their skills or recently appointed a candidate to a leadership role who requires effective leadership development training, Ancora Learning can assist. Ancora’s Leadership skills training will give participants the skills to become successful leaders by learning how to create a culture that inspires, empowers and motivates their team towards improved performance.
Issues such as effective communication, building trust and integrity within a team, identifying the various leadership styles and developing flexibility in order to adapt those styles to specific workplace situations, are just some of the areas covered by Ancora’s comprehensive leadership skills training.
Our leadership development programs will deliver outcomes on an individual and organisation level including:-
- Improved team and organisational culture through permanent positive behavioural change
- Measurable results against individual, team and organisational goals and objectives
- Return on investment through increased productivity and improved bottom line
- Increase the value of key leaders to your organisation to create a dynamic, high performance workplace
A sample of our programs for leadership development are:
- The Authentic Leader
- Inspiring Leaders
- Leading from the front
- The New Team Leader
- Leading with Emotional Intelligence
- Giving and Receiving Feedback
- Coaching Skills for Leaders
- Leader as Coach
- Ignite Potential
- Leadership Residential
- Emotional Intelligence in the workplace
- Feedback that matters
- Developing a high performance culture
- Personality Type (MBTI)
- Decision Making and Problem Solving
- Conflict Resolution
- Leading Organisational Change
For more information on how Ancora Learning can help you
call 1300 ANCORA [1300 262 672]
Management Development Training
Skills for Effective Management Development
Whether you have personnel who are currently in a management position and need to upgrade their skills or recently appointed a candidate to a management role who requires effective management development training, Ancora Learning can assist. Ancora’s management development programs will give participants the knowledge and skills to become successful managers.
Building a Team with quality team development skills
Ancora Learning provides management development training incorporating proven team building techniques to enable managers to develop effective teams and successfully lead and manage their team through key processes such as change, innovation, growth and continuous improvement.
Our management development programs will deliver outcomes on an individual and organisation level including:-
- Improved team and organisational culture through permanent positive behavioural change
- Measurable results against individual, team and organisational goals and objectives
- Return on investment through increased productivity and improved bottom line
- Increase the value of key leaders to your organisation to create a dynamic, high performance workplace
A sample of our programs for leading, managing and developing people are
- Frontline Management
- Effective Performance Appraisals
- Performance Management
- Leading with Emotional Intelligence
- Giving and Receiving Feedback
- Coaching Skills for Managers
- Manager as Coach
- Conflict Resolution
- Managing Organisational Change
- Managing Yourself and Others
- Ignite Potential
- Recruiting your team
- Behavioural Interviewing
- Emotional Intelligence in the workplace
- Feedback that matters
- Developing a high performance culture
- Meetings that work
- Management Style
- Managing with Respect
- Effective Performance management
- Personality Type (MBTI)
- Management
- Decision Making and Problem Solving
- Effective Delegation
- How to have a Career Development conversation
For more information on how Ancora Learning can help you
call 1300 ANCORA [1300 262 672]
Building an Effective Team
Team Development Programs and Team Building Skills
Ancora’s team development and team building learning programs are designed to assist staff to define their roles and key responsibilities within a team. Understanding the various communication and behavioural styles are also vital in promoting team effectiveness and ultimately increased productivity.
Team members as well as Team leaders, supervisors, frontline managers and managers will learn about team types, purpose and performance, the stages of team development, team and stakeholder communication, project and problem solving, meetings and importantly involving their team in defining its mission, vision, and values.
Learning outcomes include the ability to develop and lead an effective, cohesive high performance team that is aligned with the organisational goals and objectives which in turn improves productivity and profitability.
- Accelerated Teamwork
- Meetings that Work
- Six Thinking Hats ®
- Whole Brain® Approach to Team Development (HBDI)
- Virtual Teaming
- Group Dynamics
- Team Roles with Team Management Profile (TMP)
- Understanding Team Roles with Belbin
- The journey to effective teams
- Fast Track Performance
- Build a High Performing Team
- High Performance Team Essentials
- Understanding Self and Others
- HBDI Team Workshop
For more information on how Ancora Learning can help you
call 1300 ANCORA [1300 262 672]
Individual Performance
A selection of our Individual Development Programs are:
- Insight to Self with MBTI
- Being a Team Player
- Effective Presentations
- Planning, Prioritising and Time Management
- The 7 Habits of Highly Effective People ®
- Developing Your Emotional Intelligence
- Understanding Different Work Styles
- Achieving Life Balance
- Managing Your Career
- Train the Trainer
- Dynamic Training
- 360º Feedback
For more information on how Ancora Learning can help you
call 1300 ANCORA [1300 262 672]
Change Management
A selection of change programs available are:
- Leading Bold Change
- Leading and Managing Change
- Change Champions
- Change Awareness
- Leader as Change Agent
- Change Leadership
- Personal Resilience in the face of change
- Change in Action
- Change Management
For more information on how Ancora Learning can help you
call 1300 ANCORA [1300 262 672]
Executive, Organisational and Business Coaching and Workplace Mentoring Programs
Effective Business and Executive Coaching and Mentoring for Success
Whether you require coaching for company executives or would like to train personnel to deliver effective coaching in house, Ancora Learning can help with tailored programs to suit your organisation. Ancora also provides workplace mentoring programs to help develop your managers’ strategy and leadership skills and increase productivity.
A selection of coaching and mentoring programs are;
- Coaching Skills for Leaders
- Leader as Mentor
- Leader as Coach
- How to be a Mentor
- Coaching Skills for Managers
- Manager as Mentor
- Manager as Coach
For more information on how Ancora Learning can help you
call 1300 ANCORA [1300 262 672]
Sales
Effective and Comprehensive Sales Training
Ancora Learning delivers highly effective sales training to your team as well as to personnel in non-selling roles. Our comprehensive sales training programs cover topics such as understanding and developing your sales cycle, prospecting clients, identifying leads, market opportunities and cross selling opportunities, presentations, delivery, overcoming objections, understanding buying motivations and the all-important closing a sale. Participants will learn to provide value through after sales support to improve customer service and develop quality, long-term relationships with customers. Ancora can also assist with individual sales management, planning and tracking to increase personal productivity and effectiveness.
Individual and organisational outcomes include increased productivity through better identification of market opportunities leading to better client retention and more profitable relationships and ultimately increased sales revenue and market share.
- Enhancing Sales Performance
- Understanding the Sales Cycle
- Healthy Sales Paradigm
- Values based selling
- Managing your Sales Pipeline
- Selling with Emotional Intelligence
- Networking for Success
- The Skill of Networking
- Networking in the New Age
- Social Networking
- Account Management
- Mindset of a Sales Professional
- Setting up Sales Appointments Effectively
- Powerful Face to Face Sales Meetings
- Dealing with Customers saying ‘NO’
- Getting to ‘YES’
- Developing Effective Referral Business
- Maximise Time Utilisation
- Communication and Relationship Management
- Value of Clients and Potential
- Sustainable Sales Process, Systems and Tools
- Discover your Unique Selling Proposition
- Key Account Management
- Discover the REAL Client Needs
- Channel Development Strategies
- Create Rainmakers
For more information on how Ancora Learning can help you
call 1300 ANCORA [1300 262 672]
Customer Service
Creating Customer Centered Organisations
Ancora Learning can provide highly effective customer service training to your team to enable them to achieve customer service excellence. Our comprehensive customer service training programs will benefit sales representatives and service staff, account executives, business development managers, customer service team leaders and supervisors who hold sales and/or service delivery or related management responsibilities.
Our practical and innovative course programs will provide your team with the tools, strategies and processes to drive customer service excellence which is aligned with the organisational goals and objectives.
Ancora’s expert facilitators will cover issues such as identifying who your customers are, how to determine what they want and expect, dealing with dissatisfied customers, verbal, visual and written communication, as well as how to assess and check your communication skills.
Individual and organisational outcomes include increased productivity through enhanced customer service leading to improved client retention, more profitable relationships and ultimately increased sales revenue.
- Customer Service Excellence
- Building a Customer First Culture
- Building a customer first culture (for leaders)
- Creating exceptional customer service
- FISH®
For more information on how Ancora Learning can help you
call 1300 ANCORA [1300 262 672]
Communication for Leadership and Team Development
Communication Development Programs to enhance and improve team performance and leadership skills
Effective communication is vital in team building and leadership development and equally important in personal development, workplace coaching and mentoring roles. Ancora Learning’s communication development programs incorporate issues such as understanding different communication styles in a leadership or team role, negotiation, conflict resolution, active listening, writing skills, effective presentations and many other relevant topics. We will give participants the tools and techniques to better understand their own as well as other communication styles in order to make them effective communicators.
Ancora’s communication programs deliver outcomes for participants that will assist them to communicate clearly and effectively on all levels and give them the ability to;
- Create and deliver effective self-assured presentations with confidence and style
- Achieve improved results with written business communications
- Develop honest, direct and assertive communication skills
- Handle difficult conversations and resolve conflict
A sample of our programs for Communication for Leadership and Team Development are;
- Influencing for positive outcomes
- Effective strategies for conflict management
- Challenging conversations
- Negotiating for Success
- Report Writing
- Business Writing
- Effective Customer Communication- emails
- Quality Conversations
- Understanding Diversity
- Appreciating difference
- Communication Styles
- Consensus Building
- Influence with integrity
- Powerful Presentations
- Communication Skills
- Effective Negotiation
For more information on how Ancora Learning can help you
call 1300 ANCORA [1300 262 672]
Project Management
Ancora Learnings project management training programs can assist your organisation to implement projects on time and within budget. We can develop your project managers and project team to have the right knowledge and skills to make them successful.
Ancora can also develop your business managers in being able to use basic project management skills for business led projects. Ancora Learning can help you successfully deliver projects.
Project Management Training Programs
Ancora’s Project Management training is intended for managers, project team leaders and project managers who will learn key knowledge areas of project management, namely how to plan and organise projects effectively and develop techniques which will enable them to monitor, control and report on project progress successfully. Learning outcomes for the training include the ability to develop a project strategy aligned with organisational strategy, build a suitable team and manage stakeholder relationships as well as evaluate project outcomes.
Innovate and change management training
Ancora Learning can deliver innovation and change management training that not only encourages innovative thinking but provides managers with the tools and skills to implement and lead change as well as creating a supportive environment to help people cope at a team level. The training will enable managers to manage change in creative and flexible ways that improve productivity and are aligned with organisational goals and objectives.
Supervisors, team leaders, frontline, business unit and divisional managers will gain learning outcomes that will help them identify change requirements and opportunities as well as develop, implement and manage change to enable the organisation to remain competitive in an ever changing environment.
A selection of our programs for Project Management are:
- Introduction to Project Management
- Advanced Project Management
- Project Management the Whole Brain® Way
- Innovation at Work
- Innovate or Die
- Innovate the whole brain way
For more information on how Ancora Learning can help you
call 1300 ANCORA [1300 262 672]
Operations Management
Ancora’s operations management training will give your frontline managers, supervisors, team leaders, business unit and divisional managers the tools to implement sound management and planning that is aligned with the goals of the organisation.
Learning outcomes include the ability to contribute to improved processes, production and performance of the organisation through effective planning as well as increased customer satisfaction.
Continuous Improvement
Ancora Learning can assist you by facilitating Innovation Workshops to help your team be future focussed. We can also help your managers and staff gain the knowledge and skills to apply continuous improvement methodologies in the workplace.
Continuous Improvement training programs
Ancora Learning can deliver continuous improvement training to your frontline managers, supervisors, team leaders, business and divisional managers to enable them to continually improve the organisations products, services, processes and workplace relationships in order for the organisation to remain competitive. Participants will learn skills that will enable them to proactively seek effective methods of continuous improvement with a team orientated focus.
Learning outcomes include the ability to implement continuous improvement systems, monitoring performance and adjusting processes where required in line with market forces in order to increase productivity and improve profitability.
Innovate and change management training
Ancora Learning can deliver innovation and change management training that not only encourages innovative thinking but provides managers with the tools and skills to implement and lead change as well as creating a supportive environment to help people cope at a team level. The training will enable managers to manage change in creative and flexible ways that improve productivity and are aligned with organisational goals and objectives.
Supervisors, team leaders, frontline, business unit and divisional managers will gain learning outcomes that will help them identify change requirements and opportunities as well as develop, implement and manage change to enable the organisation to remain competitive in an ever changing environment.
A selection of our programs for Innovation and Continuous Improvement are;
- Innovation at Work
- Innovate or Die
- Innovate the whole brain way
- Leading innovation in teams
- Lean Awareness
- Introduction to Lean
- Lean Practitioner Program
- Lean for Managers
For more information on how Ancora Learning can help you
call 1300 ANCORA [1300 262 672]
Finance and Strategic Business Planning
Ancora Learning can assist in developing the strategic planning skills of senior leaders with training that encourages future thinking and innovation.
Financial training for non-finance managers
Ancora Learning can deliver finance training to your non-finance managers providing them with a practical guide to understanding and analysing financial information, interpreting accounting and finance terminology and will provide the skills to enable them to apply financial management tools and techniques with confidence.
With a general understanding of business finance, your managers and senior executives will be able to determine actions which will improve the organisation’s financial performance.
Strategic and business planning
Designed for senior leaders, business unit and frontline managers, Ancora’s strategic business planning training program delivers a practical approach to preparing a successful and effective strategic plan which takes into consideration the individual needs of the department and the organisation as a whole.
This comprehensive program covers key strategic business areas such as core values, purpose, mission statements, competitive strategies, value chains, situation analysis and life cycles and will give participants the tools to greater understand the workings of their organisation and how they can contribute it.
Participants will gain learning outcomes that enable them to plan, implement and monitor strategic and business plans in line with the vision and mission of the organisation.
Some of our programs in Finance and Strategic Business Planning are;
- Strategic Planning
- Finance for Non-Financial Managers
- Metrics that Matter
- Business Planning
For more information on how Ancora Learning can help you
call 1300 ANCORA [1300 262 672]
Recruitment Training Programs
Recruitment training for the right recruitment decisions
Ancora Learning’s recruitment training programs are aimed at personnel outside of HR who have responsibility for, but limited experience in recruitment. Ancora’s recruitment training will assist staff to prepare an effective selection interview using behavioural interview techniques. The program also covers equal employment and opportunity, interacting effectively with candidates, reference checking, offering positions, managing unsuccessful candidates and the legal considerations of recruitment. Ancora Learning can also assist with talent management, graduate programs and induction programs.
Positive outcomes for the organisation include a consistent and effective approach to your recruitment utilizing the tools, knowledge and skills that will assist your staff to make the correct recruitment decision – therefore avoiding the costly mistakes, drain on resources and damage to your organisation’s image, that result from poor hiring choices.
Ancora also offers recruitment consultant services – for more information click here.
- Recruiting Your Team
- Behavioural Interviewing
For more information on how Ancora Learning can help you
call 1300 ANCORA [1300 262 672]
Accredited Training Programs
Ancora Learning works with Registered Training Organisations to offer the following range of Accredited Training Programs;
- Certificate IV in Frontline Management
- Certificate IV in Training and Assessment
- Diploma of Management
- Diploma in Finance and Mortgage Broking
- Certificate IV in Finance and Mortgage Broking
- Certificate IV in Finance and Mortgage Broking (Financial Planning Stream)
For more information on how Ancora Learning can help you
call 1300 ANCORA [1300 262 672]
