6 Steps in Managing Customer Complaints
20
Jul

6 Steps in Managing Customer Complaints

For more information on our Customer Service Training Call 1300 ANCORA (262 672)

4 reasons poor customer service happens
14
Jul

4 reasons poor customer service happens

Customer service affects people deeply and has an enormous impact on customer loyalty, profitability, retention and an organisations’ reputation. An American Express 2012 Global Customer Service Barometer Study highlighted some alarming statistics regarding how Australian consumers feel about customer service. It found: When things go wrong in customer service, people are often blamed, but are people really to blame for poor customer service? Does anyone ever really turn up to […]