Given this month’s theme of learning, I began thinking about organisational learning, individual learning, and why investing in learning is important. I reflected on my own learning journey and picked out my favourite learning models and approaches. I’ve found them consistently useful over the years and hugely beneficial to my career. 1. Discovery We’re not at school anymore and the rules have changed. Learning can be FUN. The great thing […]
Have you ever been asked to write down examples of ‘good’ and ‘bad’ customer experience? The ‘bad’ list is often much longer than the ‘good’ list. That’s because terrible service experiences are remembered and shared. Each time the story is told, the experience is re-lived and the bad experience embedded as the ‘truth’. Alongside these (hopefully) rare occasions, we also experience lots of average, quite unmemorable service experiences, and every […]
How many times do you hear someone say ‘I want to be wealthy’ or ‘I want to retire early’. Perhaps you’ve said this yourself. What else would you like to achieve in your life? Perhaps you’d like to travel to exotic places, own your home and an investment property, too. What about becoming an inspirational leader of a high-performing team at work? Goals are simply dreams with deadlines. Whether you […]
