Have you ever wondered why geese fly in a ‘V’ formation? Turns out geese innately know the secret to great teamwork. They have a common destination and work in perfect unison to get there together. Better together When geese fly together as a team, each goose provides additional lift and reduces air resistance for the goose flying behind it. Flying in this ‘V’ formation, the whole flock adds 71% more flying […]
Have you heard of right brain/left brain thinking? If you have, you’ll be aware that our right brain is linked to strategy, creativity, lateral thinking and risk-taking while our left brain is linked more to logic, facts, detail and ‘safe’ options. In any project, you need contribution from both sides. In this article, we explore the possibilities of ‘whole brain’ thinking for project management Project planning and control has traditionally […]
Many of us have experienced the annual strategy day. Some really enjoy this experience while others view it as a time-consuming activity that takes them away from their work and usually doesn’t lead to anything. The key question is: Do your people see strategy planning as just another process they need to tick off? Or is it viewed as an opportunity to constructively interact to unlock organisational and individual potential; […]
Why reconnecting with your team must be a strategy cornerstone In strategic terms, your employee engagement is vital. Your overall business goals and desired outcomes can be delivered only by teams working together. However, not all companies understand this truth. A true tale of disengagement My friend Ben called me yesterday, he was not happy. Ben, an Account Manager for a major national brand, had spent the previous day helping […]
Many people in business confuse learning with training, which can create some confusion when it comes to deciding the appropriate methods to solve performance problems. What’s the difference between training and learning? Training transfers knowledge, skills, and experiences to others. Training is something you do. Learning, on the other hand, refers to the ability to acquire, modify, reinforce, and process different experiences and knowledge. It is something you experience that […]
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Have you ever been asked to write down examples of ‘good’ and ‘bad’ customer experience? The ‘bad’ list is often much longer than the ‘good’ list. That’s because terrible service experiences are remembered and shared. Each time the story is told, the experience is re-lived and the bad experience embedded as the ‘truth’. Alongside these (hopefully) rare occasions, we also experience lots of average, quite unmemorable service experiences, and every […]
Customer service affects people deeply and has an enormous impact on customer loyalty, profitability, retention and an organisations’ reputation. An American Express 2012 Global Customer Service Barometer Study highlighted some alarming statistics regarding how Australian consumers feel about customer service. It found: When things go wrong in customer service, people are often blamed, but are people really to blame for poor customer service? Does anyone ever really turn up to […]
As a guest of a Rotarian friend in 2012, I really enjoyed the inaugural Women In Rotary Breakfast function for International Women’s Day. A mammoth turnout of over 700 guests (and not all women!) was an incredible result for their first year. We were thrilled this year to be approached to be a sponsor of the event in 2013. Ancora Learning was proud to join other esteemed sponsors, by supplying […]
